Here is a listing of articles and other resources on business Best Practices referenced elsewhere on this site.  We welcome your suggestions for additions to this list.

Business Continuity
How to Disaster-Proof Your Business,” Inc., September 2011
“Emergency Management Guide for Business and Industry,” U.S. Federal Emergency Management Agency, October, 1993

Customer Satisfaction
“Measuring and Managing Customer Satisfaction,” Quality Digest, September 2000

“Balancing Job of Overseeing with Overdoing,”  Wall Street Journal, December 21, 2009

Effective Communication
The Ladder of Feedback
A Little Less Conversation,”  Inc., February, 2010
The Human Moment at Work,”  Harvard Business Review, January, 1999

Effective Management
“Google’s Quest to Build a Better Boss,” New York Times, March 13, 2011
“How to Bring Out the Best in Your Boss,” Harvard Business Review Blog, December 13, 2010
Six Ways to Manage a Virtual Workforce,” Wall Street Journal, April 21, 2010.
How to Manage Multiple Business Locations,” Inc, March 2010

Employee Motivation
“Do Happier People Work Harder?” New York Times, September 4, 2011
Business Owners Try to Motivate Employees,”  Wall Street Journal, January 14, 2010.
“Rewards for Extra Work Come Cheap in Lean Times,”  Wall Street Journal, January 4, 2010.
“Cutbacks: Don’t Neglect the Survivors,”  Business Week, January 11, 2010.
“The No-Cost Way to Motivate,”  Business Week, September 24, 2009

Employee Performance Reviews
“Yearly Reviews? Try Weekly,” Wall Street Journal, September 6, 2011
“Imagining a World with No Annual Reviews,”  New York Times, October 18, 2009.

Employee Retention
“The Secret to Having Happy Employees,”  New York Times, March 9, 2010.
“Businesses Mount Efforts to Retain Valued Employees,”  Wall Street Journal, November 16, 2009.
“How to Keep Your Best Executives,”  Wall Street Journal, October 26, 2009.

“Are You CEO Material?,” Inc Magazine, May 2011
“The Sure Thing,”  The New Yorker, January 18, 2010

Ethics and Values
“Bad Call: How Not to Fire an Employee,” Wall Street Journal, September 9, 2011
“Teaching the Golden Rules,”  Wall Street Journal, November 19, 2009

“Keith Tantlinger, Builder of Cargo Containers,” Obituary, New York Times, September 7, 2011
“The Deep Dive,” ABC”s Nightline video
“The Next Level,” The New Yorker, October 18, 2010
“Who Has Innovative Ideas? Employees,” Wall Street Journal, August 23, 2010
“The Profit of Cheap,”  Forbes, January 18, 2010
“Entrepreneurs Seek to Elicit Workers’ Ideas,”  Wall Street Journal, December 22, 2009
“O’Leary Pilots Ryanair into Lead with Mad Ideas,”  Wall Street Journal, December 9, 2009.

Howard Lutnick on Rebuilding America, Piers Morgan Tonight, CNN, September 9, 2011
Steve Jobs’ 2005 Stanford University Commencement Address
“Your Opinions Are Respected (and Required),” New York Times, August 7, 2011
“Seven Ways Larry Page is Defining Google’s Future,” Fast Company, April 2011
“Five Powers That Get Leadership Off The Ground,” Harvard Business Review Blog, September 20, 2010
“Putting Himself Up for Re-Election,” New York Times, October 31, 2010
“What Makes a Great Teacher?,” The Atlantic, January/February, 2010
Four Styles of Leadership,”  Forbes, November 2, 2009
“He Prizes Questions More Than Answers,”  New York Times, October 25, 2009.
“Invention is a Flower, Innovation is a Weed,”  Technology Review, November, 1999.

“Seven Ways to Be An Effective Mentor,” Forbes, June 30, 2010
“The Power of Mutual Mentorship,” Inc., June 2010
“When Mentoring Goes Bad,”  Wall Street Journal, May 24, 2010
“Make Mentoring Memorable,”  Society for Human Resource Management, May 1, 2009

Annual Business Planning Template (contact us for an editable version)

“Real Life Lessons in the Delicate Art of Setting Prices,” New York Times, April 21, 2011

Problem-Solving, Decision-Making
“Why the Best Solutions Are Always Temporary Ones,” Harvard Business Review Blog, October 8, 2010
“How to Find Bright Spots,” Dan Heath, YouTube Video, September 15, 2010
“Accepting Defeat: The Neuroscience of Screwing Up,”  Wired, January 2010

Recruiting and Hiring
“Hiring Religion,” blog posting by Paul English, December 10, 2010

Sales/Sales Management
“There’s No Such Thing As A Wrong Number,” Inc., July/August 2010

Social Media
“Y U Luv Texts, H8 Calls,” Wall Street Journal, October 14, 2010
“Small Change: Why the Revolution Will Not Be Tweeted,” The New Yorker, October 4, 2010
“Social Media Playbook,” Eloqua (posted October 10, 2010)

Business Model Canvas, courtesy of Alex Osterwalder
“The 100-Day To-Do List,” New York Times, November 21, 2010
“Recovery’s Seven Secrets,” Forbes, June 7, 2010
Wordplay: Why most mission statements are dumb–and how to write one that isn’t,”  Fast Company, November 2009

Succession Planning
“A Bitter Feast for the House of Sarkis,Boston Globe, July 24, 2011
Incompetent? No, Just Not a Leader,” New York Times, October 2, 2009.

Time Management
Time Log Spreadsheet